Enterprise AI Strategy for Pilot Flying J

Architected and executed an enterprise-wide AI strategy and multi-year product roadmap for Pilot Flying J, spanning marketing, B2B sales, store operations, logistics, and support functions including IT, HR, and Legal.

Aligned customer needs with business objectives through a rigorous solution design process, resulting in a suite of AI products that unlocked $60M in incremental revenue. Conducted thorough model benchmarking and value analysis to balance performance, cost, and interpretability, ensuring strategic fit and scalability.

Established clear KPIs to track model drift, business impact, and return on investment, enabling agile iterations and rapid scaling of high-performing solutions across the organization.