Enterprise AI Strategy for Pilot Flying J

Architected and delivered a multi-year AI product roadmap for Pilot Flying J, enabling digital transformation across marketing, B2B sales, store operations, and support functions (IT, HR, Legal).

Defined customer-centric product requirements through solution design workshops, translating business objectives into a suite of scalable AI applications that unlocked $60M in incremental revenue. Led model selection and benchmarking, balancing accuracy, cost, and interpretability to ensure enterprise-wide adoption.

Established KPIs and governance frameworks to monitor model drift, performance, and ROI, enabling rapid iterations, self-service analytics, and agile scaling of high-impact solutions across the organization.