Enterprise AI Strategy for Pilot Flying J

Architected and delivered an enterprise-wide AI strategy and multi-year product roadmap for Pilot Flying J, spanning marketing, B2B sales, store operations, logistics, and support functions (IT, HR, Legal).

Employed a rigorous solution design process to align customer needs with business objectives, resulting in a suite of AI products that unlocked $60M in revenue.

Model selection was driven by thorough benchmarking and value analysis, balancing performance, cost, and interpretability. Key performance indicators (KPIs) were established for each AI product, tracking model drift, business impact, and return on investment. This data-driven approach facilitated agile iterations and rapid scaling of successful initiatives across the organization.