My Expertise
With deep expertise in AI strategy, platform innovation, and data-driven decision-making, I help organizations navigate the rapidly evolving Generative AI landscape and unlock new growth opportunities. My experience spans developing multi-year AI roadmaps, synthesizing market intelligence, and building scenario models to guide strategic investments.
I’ve led global, cross-functional teams across product, engineering, design, and operations to deliver transformational solutions—from AI-powered platforms and self-service ecosystems to enterprise-scale digital experiences—that drive measurable business impact.
Enterprise AI Strategy & Transformation
Drives AI-powered platform strategies that enable self-solve experiences and digital support innovation at global scale. Defines multi-year roadmaps, synthesizes market and user insights, and develops business cases that guide investment decisions and unlock new revenue streams. Experienced in building strategies for personalization, prediction, and customer support automation.
Human-Centered Insights
Leverages behavioral research and user testing to design intuitive self-service and support journeys. Skilled at applying customer insights and cultural context to personalize interactions, improve accessibility, and enhance the overall experience across diverse, global user bases.
Strategic Storytelling & Influence
Translates complex AI and platform concepts into clear narratives and actionable strategies. Experienced in crafting C-suite presentations, business cases, and platform adoption playbooks that drive alignment and accelerate decision-making for global digital transformation initiatives.
Platform Product Innovation & Execution
Turns AI strategies into platform capabilities that enable personalized, predictive self-service experiences. Oversees end-to-end product lifecycle, balancing user needs, operational efficiency, and technical feasibility. Champions continuous improvement through experimentation, user feedback, and data-driven iteration to ensure evolving needs are met.
Data & Market Analytics
Applies quantitative and qualitative methods to uncover insights that improve self-service adoption, CSAT, and operational efficiency. Skilled in creating dashboards, engagement analytics, and executive-ready reports to measure impact and inform platform enhancements
Cross-Functional Leadership & Collaboration
Leads global, cross-functional teams across product, engineering, design, and operations to deliver scalable, AI-driven platforms. Builds alignment across stakeholders, drives shared ownership, and fosters execution momentum for high-impact digital experience programs.
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Clients Served
