My Resume
Professional Highlights
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2024 - Present
Director, AI Strategy and Platform Innovation
ADOBE
San Francisco Bay Area, USA
Led the strategy, product development, and global go-to-market for Adobe Brand Concierge, the company’s flagship AI-powered conversational platform enabling self-service product discovery, loyalty engagement, and customer support.
Defined the multi-year Generative AI roadmap, prioritized features, and built scenario models and monetization strategies to drive adoption and revenue growth across enterprise segments.
Partnered with engineering, design, and cross-functional teams to deliver a scalable, personalization-driven platform that integrates AI-powered recommendations, predictive workflows, and conversational experiences for global customers in travel, retail, and media.
2017 - 2024
Associate Partner
MCKINSEY & COMPANY
San Francisco Bay Area, USA
Tokyo, JAPAN
Chicago, USA
Led Generative AI strategy, product roadmapping, and market intelligence for global tech, consumer, and hospitality clients, enabling scalable digital transformation and AI-powered experience innovation.
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Developed multi-year AI roadmaps, conducted scenario modeling and ROI analysis, and defined go-to-market strategies to drive growth, operational efficiency, and competitive differentiation.
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Co-led McKinsey’s Digital Practice in Asia, launching new digital ventures and advising early-stage startups on market entry, product design, and commercialization, accelerating adoption across diverse markets.
2015 - 2017
Senior Director, Product Strategy & Insights
IA COLLABORATIVE
Chicago, USA
Led product strategy, user research, and experience design for global hospitality and healthcare brands, delivering intuitive digital solutions and cohesive brand experiences.
Redesigned end-to-end guest journeys for Hyatt brands (Andaz, Grand Hyatt, Ziva/Zilara), integrating digital booking, check-in, and on-property services to improve usability and engagement.
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Focused on creating scalable digital products that enhance customer satisfaction, loyalty, and business growth through human-centered design and data-driven insights.
2024 - Present
Advisory Board Member
THE AI FURNACE
Global
Advisor to an applied AI accelerator and venture studio supporting early-stage founders building AI-powered products.
Provides guidance on market strategy, product development, and commercialization to help startups navigate the evolving Generative AI landscape.
Focuses on translating emerging technologies into scalable solutions and accelerating go-to-market success.
Education
2011 - 2013
THE UNIVERSITY OF CHICAGO BOOTH SCHOOL OF BUSINESS
Master of Business Administration
Chicago, USA
2004 - 2007
SYRACUSE UNIVERSITY S.I. NEWHOUSE SCHOOL
B.S. in Public Relations
Syracuse, USA
Professional skillset
Generative AI Strategy
Platform Product Strategy & Roadmapping
Self-Solve Experience Design
Market & Competitive Intelligence
Scenario Planning & Financial Modeling
Data-Driven Insights & Visualization
Human-Centered Design & Personalization
Product Management
Go-to-Market Strategy
Business Model Innovation
Cross-Functional Leadership
Strategic Storytelling & Executive Communication
Languages
English (fluent)
Mandarin (fluent)
Cantonese (proficient)
Spanish (beginner)